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How do I cancel or change my order if it’s shipped?
If you want to change or cancel your order which has already been placed and is currently awaiting pick up or in transit, please contact us and we will try to reach out to our shipping manager to check if we can have the package recalled from our distribution center. If by chance, the package is delivered, please contact us so that we can issue you prepaid return labels to ship it back to us. As soon as we have the unit back at our warehouse, the refund will be processed in 2-4 business days
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How do I cancel or change my order?
You can cancel or change your order while it’s still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled or changed.
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How do I track the shipment for my order?
For orders placed on Amazon can be tracked under Amazon.com or through the mobile app. You may also contact us for further assistance. For orders placed on our official website at www.jonrtech.com, an email confirmation with the tracking number will be sent to the email address on file. You may want to check your Spam or Junk folder if you have not received any email from JONR. You may always contact us at service@jonr.cc for further assistance.
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How long does it take for shipping?
Please note that after an order is placed, it does take up to 1-2 business days to process and fulfill your order. Transit time via different areas may vary and may take up to 7 business days for delivery.
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Is the shipping fee included?
Yes, it is included.
tina.fang@linknove.com
+86 13703067387
205042 Building A, Huayuan City Digital Building, No. 1079 Nanhai Avenue, Yanshan Community, Merchants Street, Nanshan District, Shenzhen, China, 518000
tina.fang@linknove.com
+86 13703067387
SHENZHEN LINKNOVE HOLDING CO.,LTD.
205042 Building A, Huayuan City Digital Building, No. 1079 Nanhai Avenue,Yanshan Community,Merchants Street, Nanshan District, Shenzhen, China, 518000
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